Operational Overhead
On the path to improving the reliability of a given system, the oscillation between two modes of work is often necessary. The first mode here is that which is directly affecting the change on a system, and the second describes that which is improving the method by which change is made on a given system. These are references for a mental model that could be applied to a system as simple as a lever, or as complicated as an automobile manufacturing plant. The systems I tend to work most closely with are computer and network systems, but this is likely applicable for other sorts of system operations where humans are concerned. ...